We guarantee fast and easy shipping. The most advantage one is the free shipping.Make sure that you have a influent shopping experience, we offer you with a free process. If you have any problems receiving your package,please contact us via email to discuss the problem you are having first. Most of the time we can solve the problem by giving technical support and you needn't to send anything back.You can be tracked at the http://www.dhl.com website.
1. We will arrange the shipment in 24-48 hours after your order and full payment is made. But if your item is unfortunately out of stock, we will inform you immediately and let you choose another item, if you won't reply our email in time, your order will be delay.
2. We deliver the items mainly by using DHL and it will take 5-10 days(some time unexpected things happed,it will be delayed some days) for you to receive it. $14.99 shipping fee to Italy, also free shipping over $100
NOTE: Please make sure that all yr order addresses are correct when you place your order. We are not responsible for re-shipping costs if you provide us with incorrect information.
About the legislation. All the packets to come from out or EU most have to pay taxes, however, we are talking about that just 5% pay for it. (Our packet) , we try the best to avoid to pay taxes dividing your packet in 2 or 3 parts and use FedEx because is certificated and faster.
If one of those packets if confiscated by customs and the client most have to pay taxes, we want to mention:
1. The charge not depends of us, it’s completely random and we try to avoid it.
2. We take responsibility of it with the client with the 50% or the charge has you pay,
if the client sends the invoice of that charge. This mount could be discount in your next order. For more information , you can send an email
If you want to return your item, please contact our customer service team within 3 days when you received it. Please provide your name and order ID when contacting our customer service. All return items must keep their original condition not worn, altered or washed, with all tags attached and should be sent via trackable method, such as US Mail Delivery Confirmation, UPS, or Federal Express. We are not responsilble for the package lost in transit. And you have to pay the return fee, actual shipping charges we afford, 20% restocking fee and a 20% non-refundable credit card charge is deducted from the credit amount. If you want to return your item, please contact our customer service before returning the order. If you return the order without permission, you need to take this responsibility.
Please contact us with your name and order ID when you want to exchange different size or color within 3 days. If you want to exchange other styles, you have to pay price spread. Also you must contact our customer service, they will help you. All exchange products, must keep their original condition not worn, altered or washed, with all tags attached. Need pay restocking fee, reshipping fee by western union payment，Return Fee is the customer's responsibility
Hope we can understand each other for long-term relationship. Any questions please email us,we will attend to any matters and resolve for you.